Desktop Management Issues – Questions

1. A user complains fast user switching is not available on their system. The team depends on fast switching to give quick quotes to customers; after a technician installed some software, it stopped working. What is the likely problem?
   

The computer was joined to a domain.

1. You notice that unauthorized users are making changes to several important files located on a Windows Server 2003 file server. You have configured the appropriate permissions and file auditing on the files, but notice that you are not logging any audit information when users access the files. You confirm that you have the ability to modify file permissions and auditing settings on the files and that you have access to the correct logs to review audit information. What should you now do to ensure that all access to the files is audited?
   

Ask and administrator to enable auditing on the server.

1. What can be used to maintain system performance?
   

Disk cleanup, Disk Defrag, Check Disk

1. After coming back from lunch you notice your laptop has powered off because the battery has been used up. What should you have done on the laptop before you left for lunch to avoid this?
   

Enable Hibernation

1. After replacing a user's Windows 2000 Pro client computer with a new Windows XP Pro computer and joining the machine to a workgroup the use reports that the new computer does not allow him to specify individual user permissions for a new shared folder he created on his computer. He was able to specify individual permissions on his Windows 2000 Pro computer. How can you ensure the user can specify individual permissions for the shared folder?
   

Instruct the user to disable simple file sharing.

1. Which would a technician use to protect a computer that is connected to the Internet?
   

Security and local policy settings allow a technician to assign specific security measures to a workstation. These security options dictate how the computer behaves when confronted with a possible security breach.

1. A client's computer is unable to send email. What should you instruct the user to do in order to send you a Remote Assistance invitation so that you can help him with his computer?
   

In the case that a user is unable to send a remote invitation for assistance via email, they have the option of saving the invitation to a file stored on a file server. This file can then be used by the technician to respond to the remote assistance request. The option to save a remote invitation request to a file is represented through the remote assistance wizard.

1. Which would a technician use to adjust settings that are specific to a users account?
   

User Profile controls the specific regional, security, and visual elements of a user account. If you need to make changes to an individual user the changes would be made through the User Profile.