More Windows Questions and Answers

1. Patrick sends you an email message because he cannot manage a local printer on his computer. The computer runs XP Pro and is part of an Active Directory. After speaking with Patrick's manager, you determine Patrick should be able to manage the printer and share documents on his computer. But, he should not be able to install printer drivers. Which logical group should you add Patrick to?

Power Users. This group is granted permission to manage printers and shared documents, by default.

1. Jo just installed XP Home on her laptop computer. Jo is planning to travel frequently with his laptop in battery mode. When he is not using his laptop, he wants the laptop to go into standby mode. Jo cannot find the standby mode and does not think it is enabled. How do you determine if the laptop is ACPI (Advanced Configuration and Power Interface) enabled?

Go into Device Manager/click Computer. If the device is ACPI compliant, the device contained in the computer node will likely say ACPI Uniprocessor PC. If the device is not ACPI compliant, it will say Standard PC.

1. Brandon is having problems removing a virus from his computer. He allows Lisa to connect to his computer remotely using Desktop Assistance to troubleshoot the problem. However, when Lisa connects, the computer slows down until it finally stops responding. This has been going on for about a week. Lisa and Brandon call you and you ask them to open Task Manager to see what application is exhausting the CPU. Lisa tells you the CPU Usage shows 98 percent, but cannot tell what process is using it on the Process Tab. What should you tell Lisa to do?

Ensure the "Show processes from all users" checkbox is selected. This checkbox will tell you whether or not the processes from all users or just the user logged on locally should be displayed. In this scenario, Lisa is also logged onto Brandon's computer, so her the CPU Usage might be running in the context of her account.

1. Today you receive and email from a developer, asking what subnet mask he needs to apply to the following IP addresses: 192.168.0.50, 192.168.5.1, 192.168.100.200. What subnet mask should the developer use so these components can communicate?

255.255.0.0. In this scenario, the octets that are the same are 192.168. The subnet mask represent what octets in an IP address are the network number. Therefore, these three IP addresses are part of the 192.168.0.0/16 subnet.

1. Craig is currently testing a new game that supports only a screen resolution of 1024x760 with 16 million colors. Craig changed the screen resolution but complains it is hard for him to read the items on the screen. What should you tell Craig to resolve the problem?

Change fonts dots per inch (DPI) setting. DPI represents the number of dots used to represent the font. The larger the setting is, the easier it is to read the font.

1. Today you receive a call from Jonas saying he cannot install a new printer he purchased for his computer. Jonas says the instruction manual tells him to "Choose the local printer attached to this computer", but Jonas says that option is not available. The only option that is available is "a network printer, or a printer connected to another computer". What is the likely cause of the problem?

Jonas has not been granted permissions to install printers. To install permissions, Jonas must be a member of the Administrators group or the Power Users group.

1. A customer is having problems with Internet Explorer. Whenever she visits a website, old pages seem to appear. At first, she thought the websites were not being updated, but then she checked them on another computer, and saw that the pages were different. What should you tell her to do to correct the problem?

On the General tab of Internet Options, in the Temporary Files section, click on the Settings tab. Four options are available to set for Internet Explorer to check for new web pages: Every visit to the page, Everytime you start Internet Explorer, Automatically, Never. It is likely the customer had it set to Never.