More Windows Questions and Answers

1. Hillary shares a stand-alone computer with Monica and William. Monica and William are working on a project and need to view each other’s files. They do not want Hillary to be able to view the files. None of the users have administrative privileges. Company policy requires all files to be available to the local administrator. Simple file sharing in enabled on the computer. Which action will meet the two users’ requirements without violating company policy?

Monica and William should use EFS on their project files and add each other in the Encryption Details dialog box for each file.
The Administrator should log on to the computer and run the Add Recovery Agent.

2. You install SP2 on a Windows XP computer. The pc is in working condition, but has not been used in a year. The pc stops responding and will not start. The computer will not start in safe mode either. What should you do next?

Check for a BIOS update on the pc manufacturer’s website. SP2 is a major upgrade and there are numerous known issues.

3. Which steps should you take to enable the use of a portable printer on your laptop?

Plug the printer into a USB port.
Install a device driver for the printer.
No need to restart the computer because USB devices are hot pluggable.

4. A user creates a folder and configures security by adding the Everyone group on the ACL list, then explicitly denies the Everyone group all permissions. Who will be able to gain access to the folders now?

All users will be unable to gain access to the files in the folder. The owner of the folder and the Administrator group are members of the Everyone group and will be unable to access files. However, the owner and administrator will be able to change permissions assigned to the folders.

5. You run your own business as a desktop support technician. Corinna calls you to her Chatham office because the computers on the network at that office cannot communicate with the computers at her Morristown office. However, the computers in the Morristown office can communicate with the computers in the Chatham office. There are five computer in the Chatham office and four computers in the Morristown office. The computers are not connected to any other network. Which file should you examine to troubleshoot the problem?

Lmhosts. This file is used to resolve Netbios names to IP addresses. This is necessary with DNS is not deployed.

6. You are a DST for your company. John and Christain are testers for your company and use the same computer that runs Windows XP Professional. Yesterday, Christain configured his desktop in such a way to make it easier to get his testing done and wants John to have the same configuration. Christain wants to configure John’s profile with his desktop settings. What is the easiest way for you to accomplish this? Christain’s profile resides in the ChristainP subfolder of Documents and Settings. John’s profile resides in JohnG subfolder.

Open System Control.
Open User Profiles of System Properties.
Click the Copy To button.
Set the profile path to the JohnG subfolder and the user account to John.

7. You are a DST and just received a call, “I just bought a new printer for our home network. I am trying to set up the printer on a Windows XP computer. The instruction manual tells me to choose ‘Local printer that is attached to this computer’, but that option is not available. The only option available is ‘a network printer, or a printer attached to another computer. ‘”. What is the likely cause of the problem?

The caller has not been granted permission to install a printer. To install a printer, the user must be a member of the local Administrator group of the Power User group. It does not matter that the computer is part of a network. The first printer that connects to the print device must be installed as a local printer.

8. A user calls and wants you to guide him in installing Windows XP using RIS, Remote Installation Service on the computers in his company. The customer wants to first test RIS with a new user. The user does not currently have an Active Directory account. The user’s computer has Windows 2000 Professional installed. It has a network adapter that is not PXE (Preboot Execution Environment-enabled). The user has already created a PXE boot disk. The user needs to know if the user will be able to install the operating system. What should you tell the user?

The user will not be able to install the operating system. To successfully install an operating system from an RIS server, the user must have an Active Directory account.

9. You are a DST and David calls you and says he is unable to connect to an employee’s computer using Remote Assistance. David’s computer runs Windows XP Pro and the other employee’s computer runs Windows 98. Why can’t David connect to the other employee’s computer?

Both computers must be running Windows XP to support Remote Assistance.

10. You are a DST and today a customer calls you with the following question, “I am trying to access a document that is stored in a shared folder on our lab computer. I think the maximum number of connections has been reached because I cannot access it. Is there a way for me to determine which users are accessing this folder?” Which tool should you recommend?

Computer Management should be used. The Open Files node allows you to monitor shared files on the computer. You can determine which shared files are open and which users are accessing the files.

11. You receive a call from a customer who is having network problems with his multi-homed computer, which runs Windows XP Professional. The customer wrote an application that must sent TCP/IP packets to two different subnets. The customer’s pc exists on subnet A and he needs to send packets to subnet B and subnet C. You discover the pc can send packets successfully to subnet B, but not subnet C. What should you do to resolve the problem?

Manually add a new entry to the route table specifying the default gateway on subnet C. Only one default gateway is specified during automatic configuration. However, because the computer must send packets through two gateways, you must manually add an entry for the second gateway to the route table.

12. You are a DST and a customer calls with Windows XP Professional installed has just installed a new network adapter. When the customer starts the computer, a STOP error occurs. What should you tell the customer to do to recover from the startup error?

Last Known Good Configuration – this method allows you to start the operating system using the previous hardware profile the last time the system started successfully. If the network drivers were installed the last time the operating system was started successfully, Last Known Good Configuration might solve the problem.

Safe Mode with Networking – if Last Known Good Configuration does not work, Safe Mode with Networking allows the network services to be loaded so you can access a network with the system is started.

Safe Mode – If Safe Mode with Networking does not work, Safe Mode should be used because it loads only the minimum required drivers.

Recovery Console – If Safe Mode does not work, the customer should try Recovery Console. Recovery Console allows you to diagnose and solve operating system problems from a command prompt before the operating system is started. If the Recovery Console is not already installed, this requires a bootable CD-ROM.

13. You are a DST and today a customer brings in his computer that has Windows XP Professional installed. The customer’s computer hangs each time he enters his logon credentials. The customer says the problem started after he installed a new network adapter. He started the computer several times, but it continues to hang. What method should you try first to start the computer successfully?

Safe Mode should be used because it loads only the minimum required drivers. The network adapter can then either be uninstalled or disabled, so the computer can be started successfully.

14. You cannot access http://www.windowstipsonline.com/ from your computer, which is running Windows XP Home. All of your friends can access the Web site, and you do not see any Internet Explorer restrictions that should prevent you from accessing the Web site. A friend of yours configured your computer to allow faster Internet response time and the problem began afterwards. What actions should you perform to diagnose this problem?

Use Internet Explorer to open the Web site using its IP address. This allows you to determine if the problem is related to network connectivity or name resolution.
If you are able to access the website using its IP address, then the problem is related to name resolution. NSLOOKUP http://www.windowstipsonline.com/ allows you to determine if the website is registered with DNS. If the website is registered properly, then the problem might be related to the local Hosts file. The computer checks the local Hosts file before contacting DNS for name resolution.

15. You hire file contractors to scan documents and print to a local printer in your office. The contractors will be using one computer. Security settings currently do not permit the contractors to access the local printer. The computer is a member of an Active Directory Domain and the all actions performed by the contractors must be audited. What actions should be performed to meet the contractors’ requirements?

Create five local user accounts. Because the contractors will use only one computer, they will not have accounts in the domain.
Create a local group named Contractors. You can then grant the Contractors group access to the local printer.
Add each local account to the Contractors local group.
Allow each contractor to log on using his or her local account. This allows audit settings to apply to the individual contractors.
Enable auditing in the local security policy on the computer.

16. You are having problems using a bill payment Web application provided by your bank. Your computer runs MS Windows XP Pro with Internet Explorer 6.0. Whenever you click on a link on the bank’s Web site, you are presented with a message indicating that cookies are not enabled. When you visit the link directly, this problem does not occur. What should you do?

Configure Internet Explorer to allow third party cookies.

17. Claims representatives in your company access a corporate Web site and view and update consumer claims. The Web site uses several unsigned ActiveX controls to enhance user experience. The Web server is located behind a firewall. One claims representative cannot use the site because he is unable to download ActiveX controls. No other users are experiencing the problem. You instruct the user to open MS Internet Explorer to ensure security settings allow downloading and running ActiveX controls from the Web site. What zone should you have the user configure to resolve this problem?
The Local Intranet zone should be configured to allow unsigned ActiveX controls to be downloaded and run. By default, the Local Intranet zone in configured to disable the downloading and running of unsigned ActiveX controls.

18. You are assigned the task of redesigning the company’s flagship application to improve its performance. The application is data intensive. For performance testing, the systems administrator instructs you to create a RAID-5 volume with three drives. What disk configuration should you use?

A dynamic disk with three physical hard drives should be used. In a RAID-5 configuration, at least three physical disks must be used on a dynamic volume.